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Effective Date: March 11, 2026

Last Updated: March 11, 2026

SMS & Communications Policy

Table of Contents

  1. Introduction
  2. Types of Messages
  3. Consent
  4. Message Frequency
  5. Message and Data Rates
  6. Opt-Out and Help
  7. No Sharing of Mobile Information
  8. Supported Carriers
  9. Contact Information
  10. Changes to This Policy

1. Introduction

Houston's Own Lawn App, LLC ("HOLA," "we," "us," or "our") uses SMS text messaging and other electronic communications to support the operation of the HOLA platform. Messages are sent via Twilio and Supabase on behalf of HOLA. This policy explains the types of messages we send, how to manage your preferences, and your rights regarding SMS communications.

This policy supplements and is incorporated into the HOLA Terms of Service and Privacy Policy.

2. Types of Messages

2.1 Transactional Messages

Transactional messages are sent to support platform operation and include:

  • Authentication: One-time passcodes (OTP) for account login and verification
  • Booking: Service request confirmations and Contractor acceptance notifications
  • Job Status: Updates when a Contractor is en route, has arrived, or has marked a job complete
  • Completion: Notifications that the 24-hour review window has started
  • Disputes: Updates on submitted tickets, re-service requests, or dispute resolutions
  • Account: Security alerts, account changes, and payment confirmations
  • Support: Responses to your customer support inquiries

2.2 Marketing Messages

Marketing and promotional messages include offers, discounts, service recommendations, and other promotional content. HOLA will not send marketing SMS messages without your separate express written consent (see Section 3).

3. Consent

3.1 Transactional Message Consent

By creating an account on the HOLA platform, you consent to receive transactional SMS messages as described in Section 2.1. These messages are necessary for the operation of the platform and the services you have requested.

3.2 Marketing Message Consent

HOLA will obtain your separate express written consent before sending any marketing or promotional SMS messages, in accordance with the Telephone Consumer Protection Act (47 U.S.C. § 227) and the Texas Business and Commerce Code Chapter 305.

3.3 Consent Is Not Required for Purchase

Consent to receive marketing text messages is not a condition of purchasing any goods or services through the HOLA platform. You may use the platform without consenting to marketing messages.

4. Message Frequency

Transactional message frequency varies based on your activity on the platform (booking frequency, login activity, support interactions). HOLA does not send more transactional messages than are necessary for platform operation.

Marketing message frequency, if you have opted in, will not exceed the frequency disclosed at the time of your consent.

5. Message and Data Rates

Standard message and data rates from your mobile carrier may apply to messages sent to and from HOLA. HOLA does not charge separately for SMS messages. Contact your carrier for details about your messaging plan.

6. Opt-Out and Help

6.1 Opt-Out

You may opt out of SMS communications at any time by:

  • Replying STOP to any message received from HOLA
  • Contacting customer support at support@gethola.com

Opt-out requests are processed promptly.

6.2 Effect of Opt-Out

If you opt out of transactional SMS messages, certain platform features may not function or may become unavailable. This includes login verification (OTP), booking confirmations, job status updates, and completion notifications. You may need to rely on in-app notifications and email for these communications.

Opting out of marketing messages does not affect your receipt of transactional messages, and vice versa.

6.3 Help

Reply HELP to any HOLA message to receive assistance, including information about how to opt out and how to contact customer support.

7. No Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Supported Carriers

HOLA SMS services are supported on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier, device, and geographic area.

9. Contact Information

If you have questions about this SMS & Communications Policy, please contact us:

Houston's Own Lawn App, LLC Email: support@gethola.com Katy, Texas 77450

10. Changes to This Policy

HOLA may update this SMS & Communications Policy from time to time. We will notify you of material changes by posting the updated policy on the platform with a new "Last Updated" date. Your continued use of the HOLA platform after any changes to this policy constitutes your acceptance of the updated policy.