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Effective Date: August 18, 2026

Last Updated: August 18, 2026

End User License Agreement (EULA)

PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY. BY DOWNLOADING, INSTALLING, OR USING THE HOLA MOBILE APPLICATION, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS SET FORTH BELOW.

Table of Contents

  1. Parties and Scope
  2. License Grant
  3. License Restrictions
  4. Zero Tolerance for Objectionable Content and Abusive Users
  5. Reporting and Blocking
  6. Our Commitment to Act on Reports
  7. Content Ownership and Third-Party Content
  8. No Warranty
  9. Limitation of Liability
  10. Term and Termination
  11. Apple App Store Users — Additional Terms
  12. Google Play Users — Additional Terms
  13. Relationship to Other HOLA Policies
  14. Governing Law
  15. Changes to This Agreement
  16. Contact Information

1. Parties and Scope

This End User License Agreement ("EULA," "Agreement") is between you ("User," "you") and Houston's Own Lawn App, LLC ("HOLA," "we," "us," or "our"), and governs your download, installation, and use of the HOLA customer application and the HOLA contractor application (each an "App," together the "Apps"), whether obtained from the Apple App Store, Google Play, or any other distribution channel.

This EULA applies in addition to, and does not replace, the Terms of Service (customers) or Contractor Terms of Service (contractors), which govern your use of the HOLA platform generally. Where this EULA specifically addresses your license to use the App software and in-app conduct standards, and the Terms of Service address the marketplace relationship, both apply; in the event of a direct conflict regarding the software license itself, this EULA controls.

2. License Grant

Subject to your compliance with this Agreement, HOLA grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use one copy of the App on any device you own or control, solely for your personal, non-commercial use in connection with the HOLA platform (or, for contractors, your business use of the platform as permitted by the Contractor Terms of Service).

This license does not grant you any ownership interest in the App. HOLA and its licensors retain all right, title, and interest in and to the App, including all intellectual property rights.

3. License Restrictions

You agree not to, and not to permit others to:

  • Copy, modify, adapt, translate, or create derivative works of the App;
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the App, except to the extent such restriction is prohibited by applicable law;
  • Rent, lease, lend, sell, sublicense, distribute, or otherwise transfer rights to the App;
  • Remove, obscure, or alter any proprietary notices on the App;
  • Use the App for any purpose that is unlawful or prohibited by this Agreement, the Terms of Service, or the Contractor Terms of Service;
  • Use any automated system, bot, or scraper to access the App or its underlying services;
  • Circumvent, disable, or otherwise interfere with any security-related or access-control features of the App, including the reporting and blocking tools described in Section 5.

4. Zero Tolerance for Objectionable Content and Abusive Users

HOLA has zero tolerance for objectionable content and abusive users. The App exists to connect property owners with landscaping contractors, and in-app messaging exists to support that purpose. The following are strictly prohibited on the App, in any in-app messaging, profile, photo, review, or other user-generated content:

  • Content or conduct that sexualizes, endangers, exploits, or otherwise harms minors, including any child sexual abuse material (CSAM) or child sexual exploitation and abuse (CSEA) — see also our dedicated Child Safety Standards;
  • Harassment, threats, hate speech, or discriminatory content directed at any person or group based on race, ethnicity, national origin, religion, disability, sex, gender identity, sexual orientation, age, or other protected characteristic;
  • Pornographic, obscene, or sexually explicit content;
  • Content or conduct that promotes violence, self-harm, or illegal activity;
  • Fraud, scams, impersonation, or attempts to solicit payment, personal information, or off-platform contact through deceptive means;
  • Spam, unsolicited advertising, or any content unrelated to the legitimate use of the App;
  • Any other content or conduct that a reasonable person would consider abusive, threatening, or objectionable.

A user who posts objectionable content or engages in abusive conduct is subject to the enforcement actions described in Section 6, up to and including permanent removal from the platform, regardless of whether the underlying conduct also violates the Terms of Service or Contractor Terms of Service.

5. Reporting and Blocking

Every conversation thread in the App includes an in-app Report and Block tool, reachable without leaving the conversation. Using these tools:

  • Report lets you flag a specific user, message, or piece of content to HOLA for review, including a reason (harassment, spam, scam or fraud, inappropriate content, safety concern, impersonation, child safety, or other) and optional details. Reports involving a minor are treated as the highest priority under Section 6.
  • Block immediately and silently cuts off direct messaging with the blocked user in both directions. Blocking does not require HOLA's involvement and does not notify the blocked user. You can manage and remove blocks at any time from the Blocked Users screen in your account settings.

These tools are available to every user of the App and do not depend on having an open job or an active conversation with the person you are reporting or blocking, where a technical relationship (such as a shared conversation) exists between you.

6. Our Commitment to Act on Reports

HOLA reviews every report submitted through the in-app Report tool. We commit to the following:

  • Initial review within 24 hours. HOLA's moderation team reviews the substance of every report and takes an initial action — which may include content removal, account warning, suspension, or permanent ban — within 24 hours of submission.
  • Immediate escalation for child safety reports. Any report flagged as involving a child's safety is escalated immediately to HOLA's moderation team for priority handling, separate from and faster than the standard 24-hour queue.
  • Evidence preservation. When you submit a report, HOLA preserves a snapshot of the reported content and relevant context at the time of the report, so that evidence is not lost even if the reported user later edits or deletes the content, or the reported account is deleted.
  • No retaliation notice to the reported user. Reporting a user does not disclose your identity or the fact that a report was made to the reported user.

Enforcement action on a report may include, at HOLA's sole discretion: removing the objectionable content, warning the offending user, temporarily suspending the offending user's account, or permanently banning the offending user from the platform. HOLA may also refer conduct to law enforcement where required or appropriate, including reporting apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) or other authorities as required by law.

7. Content Ownership and Third-Party Content

You retain ownership of content you submit through the App (messages, photos, reviews, profile information), subject to the license you grant HOLA under the Terms of Service and Contractor Terms of Service. HOLA is not responsible for content posted by other users, but HOLA does moderate reported content and objectionable content as described in Sections 4 through 6.

8. No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. HOLA DOES NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ALL OBJECTIONABLE CONTENT WILL BE IDENTIFIED OR REMOVED BEFORE YOU ENCOUNTER IT.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOLA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP, INCLUDING DAMAGES RESULTING FROM CONTENT POSTED BY OTHER USERS. This Section is in addition to, and does not limit, the liability disclaimers in the Terms of Service and Contractor Terms of Service.

10. Term and Termination

This Agreement is effective until terminated. Your license terminates automatically if you fail to comply with any term of this Agreement. HOLA may also suspend or terminate your access to the App at any time, with or without cause, including as an enforcement action under Section 6. Upon termination, you must stop using the App and, where technically applicable, delete it from your devices. Sections 4 through 9 and 13 through 16 survive termination.

11. Apple App Store Users — Additional Terms

If you downloaded the App from the Apple App Store, the following additional terms apply and, to the extent of any conflict, control over the corresponding provisions of this Agreement:

  • This Agreement is between you and HOLA only, not Apple, and Apple has no obligation to furnish any maintenance or support for the App.
  • In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App; Apple has no other warranty obligation with respect to the App.
  • Apple is not responsible for addressing any claims by you or any third party relating to the App, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims arising under consumer protection or similar legislation.
  • Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party intellectual property infringement claim related to the App.
  • You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
  • Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of this Agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary.

12. Google Play Users — Additional Terms

If you downloaded the App from Google Play, your use of the App is also subject to the Google Play Terms of Service. Google is not a party to this Agreement and is not responsible for the App or its content.

13. Relationship to Other HOLA Policies

This EULA supplements and is incorporated into the Terms of Service (customers) and Contractor Terms of Service (contractors), the Privacy Policy, and — for matters concerning the safety of minors — the Child Safety Standards. Capitalized terms not defined here have the meanings given in the applicable Terms of Service.

14. Governing Law

This Agreement is governed by the laws of the State of Texas, without regard to its conflict of laws principles, consistent with the governing law provisions of the Terms of Service.

15. Changes to This Agreement

HOLA may update this Agreement from time to time. Material changes will be communicated in-app and may require you to accept the updated Agreement before continuing to use the App. Your continued use of the App after an update constitutes acceptance of the revised Agreement.

16. Contact Information

If you have any questions about this Agreement, please contact us:

Houston's Own Lawn App, LLC Email: legal@gethola.com General inquiries: hello@gethola.com Katy, Texas 77450

BY DOWNLOADING, INSTALLING, OR USING THE HOLA APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS END USER LICENSE AGREEMENT IN ITS ENTIRETY.