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Effective Date: August 18, 2026

Last Updated: August 18, 2026

Child Safety Standards

Table of Contents

  1. Our Commitment
  2. Zero Tolerance for CSAE and CSAM
  3. How to Report a Concern
  4. What Happens After You Report
  5. Our Standards for In-App Content
  6. Working with Law Enforcement and NCMEC
  7. Point of Contact
  8. Related Policies

1. Our Commitment

Houston's Own Lawn App, LLC ("HOLA," "we," "us," or "our") operates a marketplace connecting property owners with independent landscaping contractors, including in-app messaging between customers and contractors. The safety of children is a non-negotiable priority. This page publishes HOLA's standards for preventing, detecting, and responding to child sexual abuse and exploitation ("CSAE") across the HOLA customer and contractor applications (the "Apps"), consistent with the Google Play Child Safety Standards policy and Apple App Store Guideline 1.2.

2. Zero Tolerance for CSAE and CSAM

HOLA has zero tolerance for child sexual abuse and exploitation, child sexual abuse material ("CSAM"), and any content or conduct that endangers, sexualizes, or exploits a minor, anywhere on the Apps — including in-app messages, photos, profile content, portfolio images, reviews, or any other user-generated content. This applies without exception, regardless of who posts it or the context in which it is posted.

Any user found to have posted, shared, solicited, or otherwise engaged in CSAE or CSAM on the Apps will be permanently removed from the platform. HOLA does not warn or give a "second chance" for violations of this standard.

3. How to Report a Concern

If you see or suspect CSAE or CSAM involving the HOLA platform, report it immediately using either method:

  • In-app report flow (fastest): Open the conversation or content in question in the HOLA customer or contractor app, tap the Report action, and select Child Safety as the reason. This routes your report directly to HOLA's moderation team with the highest priority, ahead of our standard report queue.
  • Email: Contact support@gethola.com with as much detail as you can safely provide (the user involved, the conversation, and what you observed). Do not forward or download suspected CSAM yourself — describe what you saw instead.

If a child is in immediate danger, contact local law enforcement (911 in the United States) first, then report to HOLA.

You may also report suspected CSAM directly to the National Center for Missing & Exploited Children (NCMEC) CyberTipline at report.cybertip.org or by calling 1-800-843-5678.

4. What Happens After You Report

  • Immediate escalation. A report submitted with the Child Safety reason is escalated to HOLA's moderation team immediately, separate from and faster than our standard 24-hour report queue.
  • Evidence preservation. HOLA preserves a snapshot of the reported content and relevant context at the time of the report — including the message, sender, and conversation — so that evidence is not lost even if the reported content is later deleted or the reported account is removed. Child-safety evidence is retained longer than our standard report-evidence retention period to support law enforcement follow-up.
  • Account action. Confirmed CSAE or CSAM results in immediate, permanent removal of the offending account from the HOLA platform.
  • Reporting to authorities. Where required or appropriate, HOLA reports apparent CSAM to NCMEC and cooperates with law enforcement investigations.
  • No retaliation notice. Reporting a concern does not disclose your identity or the fact that a report was made to the reported user.

5. Our Standards for In-App Content

  • The HOLA platform is a marketplace for adults arranging landscaping services; it is not directed at children and is not intended for use by children.
  • In-app messaging exists solely to coordinate landscaping service logistics between customers and contractors. Any use of it to contact, groom, solicit, or exploit a minor is a zero-tolerance violation under Section 2.
  • Every conversation includes an in-app Report and Block tool available to all users, described further in our End User License Agreement.
  • HOLA does not knowingly collect personal information from children under 13; see our Privacy Policy for our children's privacy practices.

6. Working with Law Enforcement and NCMEC

HOLA cooperates with law enforcement and NCMEC in connection with suspected CSAE or CSAM on the platform, consistent with applicable law, including preserving evidence, responding to lawful requests, and making reports through the NCMEC CyberTipline where required.

7. Point of Contact

HOLA's designated point of contact for child safety matters is:

Houston's Own Lawn App, LLC — Trust & Safety Email: support@gethola.com Katy, Texas 77450

8. Related Policies

  • End User License Agreement — zero tolerance for objectionable content, in-app reporting and blocking, our commitment to act on reports.
  • Terms of Service — Section 10 (User Content and Reviews) and Section 8 (Fraud, Abuse, and Account Misuse).
  • Privacy Policy — our children's privacy practices.

These Child Safety Standards are effective as of the date listed above and may be updated from time to time. Material changes will be communicated as required by law.